Customer Service - James E. Van Zandt VA Medical Center - Altoona, PA
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James E. Van Zandt VA Medical Center - Altoona, PA


Customer Service

Patient Advocate

Our Patient Advocate program is designed to assist patients with issues and concerns that have not been addressed at the point of care. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact our patient advocate listed below who will help you with your concern in a timely manner.

Brian Kerr, Patient Advocate

Brian Kerr

Patient Advocate
814-943-8164 Ext. 7489

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

For a listing of additional contacts, please visit our phone directory.

Former Prisoners of War Advocate

Our Former Prisoners of War (FPOW) Advocate is available to help our Nation's Heroes who were Prisoners of War.  

Minority Veteran Program Coordinator

The minority Veteran program coordinator assesses the needs of minority Veterans and makes recommendations for improving the delivery of care including identifying barriers to care, promoting an atmosphere in which minority Veterans are treated with dignity and respect, and promoting the use of VA programs and services.

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Voice of the Veteran (VOV) Suggestion Boxes

Your feedback about the care and services you receive while in the medical center or at a CBOC provides us an opportunity to make changes and improvements. There are "Voice of the Veteran" suggestion boxes,with comment cards, located throughout the medical center and at each CBOC for you to express a concern, make a suggestion, or give a compliment.


During your stay, you may receive a 'quickcard'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experiences of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.