The James E. Van Zandt VA Medical Center strives to always provide the highest quality of care to the Veterans of our nation who call Altoona, and its surrounding area, home. We recognize there may be times when a patient or family member has an issue that requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.
Staff Members
No matter which service you visit when you come to the James E. Van Zandt VA Medical Center, you will always be able to find one of our many staff members. Our staff members can address and resolve your concern at the point of contact, or refer you to another staff member who can assist you.
Patient Advocates
The James E. Van Zandt VA Medical Center a highly-skilled patient advocate on staff who is able to help you with your concern in a timely manner. The patient advocate:
- serves as a liaison between patients and the medical center
- acts on the patient's behalf
- helps patients understand their rights and responsibilities
Our patient advocate is are located on the first floor of the VA medical center main building (room 148).
Former Prisoners of War Advocate
Our Former Prisoners of War (FPOW) Advocate is available to help our Nation's Heroes who were Prisoners of War. For assistance from the FPOW Advocate, Lynn Trinks, call
1-877-626-2500 ext. 7269 or 814-943-8164 ext. 7269.
Minority Veteran Program Coordinator
The minority Veteran program coordinator assesses the needs of minority Veterans and makes recommendations for improving the delivery of care including identifying barriers to care, promoting an atmosphere in which minority Veterans are treated with dignity and respect, and promoting the use of VA programs and services.
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Above and Beyond Suggestion Boxes
Your feedback about the care and services you receive while in the medical center or at a CBOC provides us an opportunity to make changes and improvements. There are "Above and Beyond" boxes with comment cards located throughout the medical center and at each CBOC for you to express a concern, make a suggestion, or give a compliment.
Quickcards
During your stay, you may receive a 'quickcard'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.
You may answer your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
Survey of Healthcare Experiences of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
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